Why Settle for Compliance?

Compliance – what is it? Compliance means the “act of fulfilling or observing a set of official, documented requirements”. These requirements take the form of laws, regulations, standards, and policies. These laws, regulations, etc., set minimum requirements. They state requirements

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Posted in Compliance, Innovation, Performance improvement, Process improvement

Are Legal Requirements Enough to Ensure Worker Safety?

If you’re going to write a law and you don’t bother to get input from the people who will be held responsible for executing and enforcing it, let alone living with its results, you cannot rightly expect optimal results. For

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Posted in health & safety, industrial explosion, OHSAS 18001, OSHA, Risk Management

Injury, Corrective Action, and Risk Management

I tore the bursa under my left shoulder a couple of days before Christmas. (Oh, and I cracked my left humerus at the shoulder.) Not a good thing to do at any age, but especially bad when you’re in your

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Posted in ISO 31000, ISO 9001:2015, Risk Management, Risk-based thinking

To Create Fear, Abandon Reason

Advertisers of virtually every kind of product or service are trying to create fear where there is no reason for it to exist. In many cases, they are succeeding. Politicians at every level of government; insurance companies; pharmaceutical companies; cybersecurity

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Posted in fear, Quality improvement, risk assessment, Risk Management, Risk-based thinking

What Is the Context of Your Organization?

Q9C Logo

It was about a year ago that ISO – the International Organization for Standardization – released ISO 9001:2015, “Quality Management System Requirements”. The standard differs in structure and in concept from its predecessor (ISO 9001:2008) in numerous ways. Some differences

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Posted in corporate culture, ISO 9001:2015, Quality management

7 Keys to Ethical Leadership

The company calls them “stretch goals” and “necessary to the growth of the business”. Employees call them “unreasonable”, “unattainable”, and “unfair” but when they come to that fork in the road – doing the right thing for the client or

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Posted in Business ethics, Leadership, Quality management, Risk Management

Wells Fargo and Why the Wrong Objectives Always Lead to Bad Outcomes

By now, you must have read about the $185 million, give or take a few million, that Wells Fargo Bank will pay to settle a fraud case brought against it by the Consumer Financial Protection Bureau (CFPB), the city of

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Posted in Accountability, corporate culture, ethical behavior, Risk Management