People often have misapprehensions about ISO 9001, the international quality standard.
Many feel it creates another layer of bureaucracy. They believe ISO 9001 imposes an undue burden on organizations, regardless of their size or nature. Some businesses regard ISO 9001 as a rigid, confining structure. They think it limits their freedom to adapt to changing conditions “on the fly”.
Many are uncertain that the promised benefits of ISO 9001 – like the credibility a certification lends to your company or the potential to draw in more business when you’re officially certified to the standard – are really achievable. Therefore, the process of certification isn’t worth the trouble. Companies sometimes cite the cost of preparing for – and maintaining – “ISO certified” status as an excuse not to bother with it.
Another ongoing misconception is that ISO 9001 applies only to businesses allied with manufacturing. It is as if ISO 9001 doesn’t apply to service providers because their products are intangible. Don’t services like building maintenance, Internet marketing, and software design also have internal processes, and can’t those processes be improved?
If any of the above is a reflection of your organization, perhaps we can help you to understand ISO 9001 better.
ISO 9001 is not a law or regulation. It is simply a standard of quality, designed to unify and harmonize the way people communicate and understand the concept of quality around the globe and across the various lines of business, from manufacturing to services to government.
Think of ISO 9001 as a model of organizational behavior, not as a set of commandments. If your organization is operating efficiently and effectively, you probably comply with 99% of the quality standard, anyway.
Take a look at the standard, “Quality Management Systems – Requirements”, and discuss it within your organization. Don’t limit the discussion to a few at the top of the org chart, either. Involve people from all levels. Discuss the standard with outside subject matter experts – like Q9C Consulting – as well.
Get to know ISO 9001 better. Let us show you how it can benefit your organization.
 A little less if you’re not certified but your business practices do conform to ISO 9001