The Key to Continual Improvement

“Continual improvement” is a systematic, incremental, and ongoing effort to increase efficiency and effectiveness, often of a process. Continual improvement is an important aspect of ISO 9001 because it is important — always has been — to the success of any business. What organization can survive, let alone prosper, that doesn’t devote at least some of its energy and resources to ongoing improvement? As soon as any organization begins accepting the status quo, how long before others catch up to and pass it?

There are numerous tools organizations can — and should — utilize to ensure continual improvement. Lean, Six Sigma, Lean Six Sigma, the Deming Cycle…all these and more can help your organization move in the right direction and at the right pace for you.

However, none of these tools is effective without the belief, conviction, and support of top management. If continual improvement and quality are not deeply ingrained in the organization’s mindset — if they are not part of the company culture — all your effort and resources are wasted. Unfortunately, you can’t make people want to change the status quo. They have to want to change.

Fortunately for me, I have seen — I have worked with — organizations that had that mindset. Soon, I hope to share one or two of their stories with you. Keep in touch.

And, thanks for your time this time. Until next time…

Advertisements

We help small businesses improve their efficiency and effectiveness. Whether you're selling a product or a service, we'll show you effective and highly affordable ways to improve product and service quality. If you need quality, environmental, or health & safety management but can't afford a full-time manager or staff, call on Q9C and we'll pick up the slack. For information or a quote, call or write. Subscribe to the Q9C blog while you're at it.

Tagged with: , , , , ,
Posted in Better communication, Employee Engagement, Leadership, Quality management

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: